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Privacy Policy

Last updated: 14 June 2026

1. Introduction

Pilot House Cafe respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information may be collected when you visit www.pilothousecafe.com, how it is used, who it may be shared with, and the rights available to you under UK data protection law.

The website is operated on behalf of:

Pilot House Cafe
Black Point
Penmon
Beaumaris
Isle of Anglesey
LL58 8RR

For privacy-related questions or requests, please contact:

Adam@BridgeDigital.uk

2. Information we collect

The website does not provide contact forms, customer accounts, comments, online ordering, payments or booking facilities.

However, some limited information may still be collected when you use the website.

Technical and server information

When you visit the website, the hosting server may automatically record technical information such as:

  • your Internet Protocol address;

  • browser type and version;

  • device type and operating system;

  • the date and time of your visit;

  • pages requested;

  • referring website;

  • error and security logs.

This information is generally collected automatically to deliver the website, maintain its security, diagnose technical problems and prevent misuse.

Website analytics

The website uses Independent Analytics, a privacy-focused analytics plugin for WordPress.

Independent Analytics may collect aggregated information about website use, such as:

  • pages viewed;

  • referring websites;

  • general device and browser information;

  • approximate geographic information;

  • dates and times of visits.

Independent Analytics runs on the website’s own WordPress server. According to its provider, it does not use tracking cookies, does not create individual visitor profiles and does not send analytics data to external analytics servers.

We use this information to understand how visitors use the website and to improve its content and performance.

Information you send by email

The website does not include a contact form. However, you may choose to contact us using the email address displayed on the website.

When you email us, we may receive information including:

  • your name;

  • your email address;

  • the contents of your message;

  • any other information you choose to provide.

We use this information only to read, manage and respond to your enquiry.

Please do not send confidential, financial, medical or other sensitive personal information by email unless it is necessary.

3. How we use personal information

We may use personal information and technical data to:

  • operate and display the website;

  • maintain the security and reliability of the website;

  • investigate errors, misuse or attempted attacks;

  • understand how visitors use the website;

  • improve the website’s content and performance;

  • respond to enquiries sent by email;

  • comply with legal and regulatory obligations;

  • establish, exercise or defend legal claims.

We do not sell personal information or use it for automated decision-making or profiling.

4. Our lawful bases

Under UK data protection law, we must have a lawful basis for processing personal information.

We generally rely on the following lawful bases:

Legitimate interests

We may process limited technical, analytical and correspondence information where it is necessary for our legitimate interests in:

  • operating and securing the website;

  • understanding website performance;

  • improving our services;

  • responding to enquiries;

  • protecting the website from fraud, misuse and security threats.

We consider these uses to have a limited effect on the privacy rights of website visitors.

Consent

Where non-essential cookies or third-party services require consent, we will ask for your permission through the website’s cookie consent system before those services are activated.

You may withdraw or change your consent at any time using the cookie settings available on the website.

Legal obligation

We may process or retain information where required to comply with a legal or regulatory obligation.

5. Cookies and similar technologies

The website uses Complianz to manage cookie consent and provide visitors with information and choices about cookies and similar technologies.

Some essential technologies may operate without consent where they are necessary for the website to function or to remember your privacy preferences.

Non-essential services, including certain embedded third-party content, should only be activated after you have made the appropriate choice through the cookie banner.

More detailed and current information about the cookies and services used on the website is available in the separate Cookie Policy and through the website’s cookie settings.

6. Independent Analytics

We use Independent Analytics to understand general patterns of website use.

The plugin is hosted within the WordPress website and stores its analytics information in the website’s own database. Its provider states that it:

  • does not use cookies;

  • does not store personally identifiable visitor profiles;

  • does not communicate analytics information to external Independent Analytics servers;

  • does not give the plugin provider access to the website’s analytics data.

Analytics information is used only to understand and improve the website.

7. Google Maps

The website embeds a map provided by Google Maps to help visitors find the Pilot House Cafe.

When Google Maps is activated, Google may receive information including:

  • your IP address;

  • browser and device information;

  • details about the page you are visiting;

  • cookie or account information, particularly if you are signed in to a Google account.

Google may process this information outside the United Kingdom.

Where required, the Google Maps embed will be blocked until you provide the appropriate consent through the cookie banner.

Your use of Google Maps is also governed by Google’s own privacy terms and policies.

8. Elfsight reviews widget

The website uses an embedded reviews widget supplied by Elfsight.

The widget displays reviews and related information from an external service. When the widget is activated, Elfsight and any platform from which the reviews are sourced may process technical information such as:

  • your IP address;

  • browser and device information;

  • the page you are visiting;

  • cookies or similar identifiers;

  • information required to load and operate the widget.

Elfsight or the review platform may process information outside the United Kingdom.

Where required, the reviews widget will be blocked until you provide consent through the website’s cookie banner.

The processing carried out by Elfsight and the review platform is also governed by their respective privacy policies.

9. Hosting and website providers

The website is built using WordPress and is hosted by Bluehost.

Bluehost may process technical information and server logs in order to:

  • deliver the website;

  • maintain hosting infrastructure;

  • provide backups and security;

  • detect abuse and technical faults;

  • provide hosting support.

Bridge Digital provides website design, administration, maintenance and technical support services for the Pilot House Cafe website. Bridge Digital may access limited website or hosting information where necessary to perform those services.

These providers are expected to process information only where necessary to provide their services and in accordance with their contractual and legal obligations.

10. International data transfers

Some of our service providers, including Bluehost, Google and Elfsight, may process or store information outside the United Kingdom, including in the United States or other countries.

Where personal information is transferred internationally, we expect the relevant provider to use an appropriate lawful transfer mechanism and safeguards as required by UK data protection law. These may include adequacy regulations, approved contractual clauses or other legally recognised protections.

Please be aware that privacy laws outside the United Kingdom may not always provide exactly the same level of protection as UK law.

11. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

  • email enquiries may be retained for up to 24 months after the enquiry has been resolved;

  • technical and security logs may be retained for the period set by the hosting or security provider;

  • analytics information may be retained for as long as it remains useful for understanding website performance;

  • cookie preferences are retained for the period specified in the Cookie Policy and consent settings.

Information may be retained for longer where reasonably necessary to comply with legal obligations, resolve disputes or establish, exercise or defend legal claims.

12. Who we may share information with

Where necessary, limited information may be shared with:

  • Bluehost, as the website hosting provider;

  • Bridge Digital, as the website administrator and technical support provider;

  • WordPress and plugin providers where necessary to operate the website;

  • Google, when Google Maps is activated;

  • Elfsight and the relevant review platform, when the reviews widget is activated;

  • IT, security, backup or professional advisers;

  • regulators, courts, law enforcement agencies or public authorities where legally required.

We do not sell or rent personal information to third parties.

13. Security

Reasonable technical and organisational measures are used to protect the website and any information processed through it.

These measures may include:

  • encrypted HTTPS connections;

  • access controls and passwords;

  • software and plugin updates;

  • hosting security systems;

  • backups;

  • monitoring and security logs.

No website, email service or Internet transmission can be guaranteed to be completely secure. You should therefore take care when deciding what information to send electronically.

14. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to personal information held about you;

  • ask for inaccurate or incomplete information to be corrected;

  • ask for personal information to be deleted;

  • ask for the use of your information to be restricted;

  • object to processing based on legitimate interests;

  • request the transfer of information in a portable format where applicable;

  • withdraw consent at any time where processing is based on consent;

  • complain about the way your information has been handled.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right or ask a privacy-related question, email:

Adam@BridgeDigital.uk

We may need to request enough information to confirm your identity before completing a request.

15. Complaints

Please contact us first if you have concerns about how your personal information has been used, so that we have an opportunity to investigate and respond.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Further information is available through the Information Commissioner’s Office website.

16. Links to other websites

The website may contain links to external websites and social media pages.

We are not responsible for the privacy practices, content or security of external websites. When you follow an external link, you should read the privacy policy of the relevant website.

A standard link to an external website does not normally transfer information to that website until you choose to follow the link.

17. Children’s information

The website is intended to provide general information about the Pilot House Cafe and is not designed to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that the matter can be reviewed.

18. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to:

  • the website;

  • the services and plugins we use;

  • our privacy practices;

  • legal or regulatory requirements.

The latest version will always be published on this page, together with its last updated date.

19. Contact details

Questions, requests or concerns about this Privacy Policy may be sent to:

Pilot House Cafe
Black Point
Penmon
Beaumaris
Isle of Anglesey
LL58 8RR

Email: Adam@BridgeDigital.uk